Returns, Refunds & Dispute Policy

At Bazic Instinct, all items are pre-owned luxury goods that are carefully curated, authenticated, and photographed to accurately reflect condition. Due to the exclusive nature of luxury resale, all sales are considered final, except as expressly outlined below.

UNITED STATES RETURNS

Return Request Window

Return requests must be submitted within 72 hours of confirmed delivery.

Eligible Reasons for Return

Returns are accepted only if:

  • You received an incorrect item, or

  • The item is materially not as described in the product listing

Returns requested for buyer’s remorse, fit, preference, or normal wear consistent with pre-owned items will not be approved.

Return Request Process

To initiate a return, customers must:

  • Submit a Return Claim Form within 72 hours of delivery

  • Include clear photos and/or video documenting the issue

INTERNATIONAL RETURNS

Return Request Window

Due to international transit and customs processing times, international customers must submit return requests within 5 calendar days of confirmed delivery.

Eligible Reasons for Return

Returns are accepted only if:

  • You received an incorrect item, or

  • The item is materially not as described

The extended time frame applies only to reporting an issue and does not expand return eligibility.

Returns for buyer’s remorse, delayed customs clearance, import fees, or dissatisfaction with disclosed wear will not be accepted.

Return Request Process

To initiate a return, customers must:

  • Email support@bazicinstinct.com within 5 days of delivery

  • Include the order number and supporting photo/video documentation

CONDITION & AUTHENTICATION REQUIREMENTS (ALL RETURNS)

All approved returns must meet all of the following conditions:

  • Item must be returned in the exact condition received

  • No additional wear, use, cleaning, or alteration

  • All original packaging, dust bags, boxes, labels, invoices, booklets, and certificates of authenticity must be included

  • All serial numbers, date codes, microchips, authentication tags, and security markings must remain intact and match Bazic Instinct records

Any evidence of:

  • Wear or use beyond initial receipt

  • Removal or tampering with tags or authentication features

  • Mismatched serial numbers or components

will result in automatic denial of the return and the item will be shipped back to the customer at their expense.

RETURN SHIPPING

  • Original shipping fees are non-refundable

  • Customers are responsible for return shipping costs

  • All returns must be shipped using a trackable and insured method

  • Bazic Instinct is not responsible for items lost, delayed, or damaged in return transit

  • Return instructions will be provided only after approval

REFUNDS

  • All returns are subject to inspection and authentication verification

  • Approved refunds will be issued to the original payment method

  • If the original payment method is unavailable, an alternative will be provided

  • Refunds are processed within 7–10 business days after inspection approval

  • Customers will receive written confirmation once the refund is completed

Please allow up to two billing cycles for financial institutions to reflect the credit.

ORDER CANCELLATIONS

Orders cannot be cancelled once placed.
Customers are responsible for reviewing all item details prior to checkout.

If an order is not shipped within 21 days, it will be automatically cancelled and fully refunded unless the item is marked as back-ordered or pre-order.

EXCHANGES

Exchanges are not guaranteed and are reviewed case-by-case, subject to inventory availability and approval.

CHARGEBACKS, DISPUTES & FRAUD PREVENTION

By completing a purchase with Bazic Instinct, the customer agrees to the following:

  • All product descriptions, photos, and condition disclosures were reviewed prior to purchase

  • Delivery confirmation from the carrier constitutes proof of receipt

  • Return eligibility is limited to the terms outlined in this policy

Bazic Instinct actively disputes chargebacks that:

  • Fall outside the return request window

  • Do not meet approved return criteria

  • Involve claims of wear, condition, or authenticity already disclosed

  • Occur after the item has been used, altered, or tampered with

Evidence submitted to financial institutions may include:

  • Product listing descriptions and images

  • Authentication records and serial number verification

  • Delivery confirmation and customer communications

  • Condition comparison photos before and after shipment

Fraudulent disputes may result in account restrictions and permanent refusal of future purchases.

CONTACT

For return inquiries or assistance, please contact:

support@bazicinstinct.com

Submit Claim