Returns, Refunds & Dispute Policy
At Bazic Instinct, all items are pre-owned luxury goods that are carefully curated, authenticated, and photographed to accurately reflect condition. Due to the exclusive nature of luxury resale, all sales are considered final, except as expressly outlined below.
This policy forms part of and is governed by our Terms of Use. In the event of any conflict, the Terms of Use shall control.
UNITED STATES RETURNS
Return Request Window
Return requests must be submitted within 72 hours of confirmed delivery.
Claims regarding authenticity must also be submitted within this 72-hour window. Authenticity disputes will not be accepted after this period.
Eligible Reasons for Return
Returns are accepted only if:
You received an incorrect item, or
The item is materially not as described in the product listing
For purposes of this policy, “materially not as described” means a significant discrepancy that substantially affects the item’s brand, model, or major structural integrity. It does not include minor variations, disclosed wear, subjective dissatisfaction, fit concerns, or normal characteristics consistent with pre-owned luxury goods.
Returns requested for buyer’s remorse, fit, preference, price adjustments, or normal wear consistent with pre-owned items will not be approved.
Partial refunds, credits, or price adjustments are not offered.
Return Request Process
To initiate a return, customers must:
Submit a Return Claim Form within 72 hours of delivery
Include clear photos and/or video documenting the issue
Returns must receive written approval from Bazic Instinct before being shipped. Returns sent without prior authorization may be refused and returned to the sender at their expense.
INTERNATIONAL RETURNS
Return Request Window
Due to international transit and customs processing times, international customers must submit return requests within 5 calendar days of confirmed delivery.
Authenticity claims must also be submitted within this same 5-day period.
Eligible Reasons for Return
Returns are accepted only if:
You received an incorrect item, or
The item is materially not as described
The extended time frame applies only to reporting an issue and does not expand return eligibility.
Returns for buyer’s remorse, delayed customs clearance, import duties, taxes, disclosed wear, or dissatisfaction with condition will not be accepted.
Partial refunds, credits, or price adjustments are not offered.
Return Request Process
To initiate a return, customers must:
Email support@bazicinstinct.com within 5 days of delivery
Include the order number and supporting photo/video documentation
Written return authorization is required prior to shipment.
CONDITION & AUTHENTICATION REQUIREMENTS (ALL RETURNS)
All approved returns must meet all of the following conditions:
Item must be returned in the exact condition received
No additional wear, use, cleaning, or alteration
All original packaging, dust bags, boxes, labels, invoices, booklets, and certificates of authenticity must be included
All serial numbers, date codes, microchips, authentication tags, and security markings must remain intact and match Bazic Instinct records
Any evidence of:
Wear or use beyond initial receipt
Removal or tampering with tags or authentication features
Mismatched serial numbers, components, or swapped parts
will result in automatic denial of the return, and the item will be shipped back to the customer at their expense.
Bazic Instinct reserves the right to deduct reasonable authentication, inspection, and handling costs if a returned item fails verification due to damage, alteration, or policy violation.
RETURN SHIPPING
Original shipping fees are non-refundable.
Customers are responsible for return shipping costs unless otherwise agreed in writing.
All returns must be shipped using a trackable and fully insured method.
Risk of loss during return transit remains with the customer until confirmed receipt by Bazic Instinct.
Bazic Instinct is not responsible for items lost, delayed, or damaged in return transit.
Return instructions will be provided only after written approval.
REFUNDS
All returns are subject to inspection and authentication verification upon receipt.
Approved refunds will be issued to the original payment method.
If the original payment method is unavailable, an alternative method may be provided at Seller’s discretion.
Refunds are processed within 7–10 business days after inspection approval.
Customers will receive written confirmation once the refund is completed.
Please allow up to two billing cycles for financial institutions to reflect the credit.
ORDER CANCELLATIONS
Orders cannot be cancelled once placed.
Customers are responsible for reviewing all item details, photos, and disclosures prior to checkout.
If an order is not shipped within 21 days, it will be automatically cancelled and fully refunded unless the item is marked as back-order or pre-order.
EXCHANGES
Exchanges are not guaranteed and are reviewed case-by-case, subject to inventory availability and approval.
CHARGEBACKS, DISPUTES & FRAUD PREVENTION
By completing a purchase with Bazic Instinct, the customer acknowledges and agrees that:
All product descriptions, photos, and condition disclosures were reviewed prior to purchase
Delivery confirmation from the carrier constitutes proof of receipt
Return eligibility is limited strictly to the terms outlined in this policy
Bazic Instinct actively disputes chargebacks that:
Fall outside the return request window
Do not meet approved return criteria
Involve claims of wear, condition, or authenticity already disclosed
Occur after the item has been used, altered, or tampered with
Evidence submitted to financial institutions may include:
Product listing descriptions and images
Authentication records and serial number verification
Delivery confirmation and customer communications
Condition comparison photos before and after shipment
Fraudulent disputes may result in account restrictions, permanent refusal of future purchases, and pursuit of recovery of associated costs where permitted by law.
CONTACT
For return inquiries or assistance, please contact:
support@bazicinstinct.com